Refund and Returns Policy
Effective Date: December 11, 2024
At Pyrra, we are committed to providing you with high-quality women’s apparel that you’ll love. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy allows you to return or exchange items under specific conditions. Please carefully read the following terms to understand the process.
1. Return and Exchange Eligibility
We accept returns and exchanges within 30 days from the date of delivery. To qualify for a return or exchange, your item must meet the following conditions:
- The product is unworn, unwashed, and in its original condition, with all tags attached.
- The product must be purchased directly from Pyrra (pyrra.site).
- You must have a valid receipt or proof of purchase.
2. How to Initiate a Return or Exchange
To start a return or exchange, follow these steps:
- Contact our customer service team via email at info@pyrra.site within 30 days of receiving your order. Include your order number and the reason for the return or exchange.
- Once your request is approved, you will receive a return authorization number and further instructions.
- Carefully pack the item(s) in their original packaging and include the return authorization number on the outside of the package.
- Send the package to the provided return address. You are responsible for return shipping costs unless the return is due to an error on our part.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed to your original payment method. Please allow 7-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.
4. Non-Refundable Items
Certain items are not eligible for a return or refund, including:
- Sale or discounted items (unless defective or damaged)
- Gift cards
- Intimate apparel and swimwear (for hygiene reasons)
- Custom or personalized products
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@pyrra.site. We will provide a full refund or exchange for the defective product, including return shipping costs. To ensure the best customer experience, please provide photos of the damaged or defective items with your request.
6. Exchange Process
If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We will process the exchange as soon as we receive your returned item. If the item is out of stock, we will notify you and offer an alternative or issue a full refund.
7. Shipping and Handling Fees
Shipping and handling fees for returns or exchanges are non-refundable unless the return is a result of our error (such as receiving the wrong item or a damaged product). You will be responsible for the cost of return shipping, except in cases of defective products or incorrect orders.
8. Changes to the Policy
We may update our Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact us at info@pyrra.site. We are here to help ensure your satisfaction with every purchase.